Privacy Policy

Privacy Notice for Infinite Horizons UK

At Infinite Horizons UK, I am committed to protecting the privacy and security of your personal information. This Privacy Notice explains how I collect, use, and protect your personal data when you interact with me, whether through my website, by phone, email, or other means.

Information We Collect:

We may collect the following types of personal information:

• Contact Information: This includes your2 name, address, telephone number, email address, and other contact details.
• Travel Information: This includes your travel plans, destinations, dates of travel, accommodation details, flight information, passport details (if required for booking), and other information related to your travel arrangements.
• Payment Information: This includes your payment card details or other payment information necessary to process your bookings. We do not store your payment card details directly; these are processed securely by our payment processing partners.
• Preferences: This includes any preferences you may have regarding your travel arrangements, such as seating preferences, dietary requirements, or accessibility needs.
• Communication Data: This includes records of our communications with you, such as emails, phone calls, and online chat transcripts.

How We Use Your Information:

We use your personal information for the following purposes:

• To process your travel bookings: This includes making reservations, issuing tickets, and arranging other travel services.
• To communicate with you: We may contact you with booking confirmations, travel updates, important information about your trip, and marketing communications (if you have opted in to receive them).
• To personalise your travel experience: We may use your preferences and travel history to tailor our recommendations and services to your needs.
• To improve our services: We may use your feedback and data to analyse trends and improve the quality of our services.
• To comply with legal obligations: We may be required to disclose your information to comply with applicable laws and regulations.

Data Confidentiality and Security:

We are committed to keeping your personal information confidential and secure. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, use, or disclosure.

Data Sharing:

We will not pass on or sell your personal information to any third party for marketing purposes. We may share your information with the following categories of recipients:

• Travel Suppliers: We share your information with the relevant travel suppliers (e.g., airlines, hotels, cruise lines) as necessary to process your bookings.
• Payment Processors: We share your payment information with our payment processing partners to securely process your payments.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

Your Rights:

You have the right to:

• Access your personal information: You can request a copy of the personal information we hold about you.
• Correct your personal information: You can3 request that we correct any inaccuracies in your personal information.
• Erase your personal information: You can request that we delete your personal information, subject to certain legal obligations.
• Object to the processing of your personal information: You can object to the processing of your personal information for4 marketing purposes.

Contact Us:

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:

mailto:enquiries@infinitehorizonsuk.co.uk

Changes to this Privacy Notice:

We may update this Privacy Notice from time to time. Any changes will be posted on our website. We encourage you to review this Privacy Notice periodically.